Returns, Exchanges & Insurance Claims Policy

At Elecrae, we proudly stand behind the quality of our products and want you to feel confident in your purchase.

If you are not satisfied with your Elecrae purchase, please email us at hello@elecrae.com within 10 days of purchase to request an exchange.

Please note:

• Exchanges are permitted once per order only
• Merchandise must be unworn, unused, and in original condition
• We are unable to process multiple exchanges on the same order

To request an exchange, please email us with your invoice number and our team will provide return instructions. Please note that we do not accept in-person returns at our office. All exchanges are processed by mail.

Once your returned item has been received by Elecrae, please allow up to ten (10) business days for your exchange to be processed.

Insurance Claims

At Elecrae, we are committed to maintaining the integrity of our medical compression products and ensuring the fair use of extended medical benefits.

Due to the nature of insurance reimbursement claims, any order for which a receipt has been issued and/or submitted to an insurance provider is subject to the following conditions:

Products may only be eligible for return or exchange if they are:

• Unopened
• Unworn
• In original packaging
• In resalable condition

For any approved return involving an insurance claim submission, customers may be required to provide:

• Insurance Provider Name
• Policy Number
• Member/ID Number

This information may be requested to verify that reimbursement claims have not been processed for products being returned.

Elecrae reserves the right to refuse returns or exchanges where products have been opened, worn, used, or reimbursed through extended medical benefits.

Questions

If you are unsure whether your item qualifies for return or exchange, please contact our customer support team prior to initiating a return.

Thank you for your understanding and cooperation.