CLICK HERE to watch how to measure yourself for compression stockings.

CLICK HERE to watch how.

The best time to measure is in the morning, close to when you wake up. Sit comfortably in a chair with your foot planted flat on the floor at a 90-degree angle. Using a measuring tape, start by measuring around your ankle. Next, measure your calf at the widest part not a specific point, but the fullest area of your calf.

For the most accurate reading, keep the tape snug but avoid pulling it too tight.

The best way to determine the right compression level is by consulting with your doctor or healthcare provider, who can assess your circulation and individual needs. Compression levels can vary depending on lifestyle, comfort, and any underlying concerns. Lower levels are often used for light, everyday support, while higher levels are typically recommended for more targeted, medical-grade compression. At Elecrae, we offer 20–30 mmHg compression a medical-grade level designed to provide effective support for circulation, reduce swelling, and help relieve leg fatigue. It’s a commonly recommended range for those who spend long hours on their feet, travel frequently, or are looking for a more supportive, performance-driven option. If you have a specific medical condition or are unsure if this level is right for you, we always recommend consulting with a healthcare professional to ensure the best fit for your needs.

Compression socks are designed to maintain their effectiveness for approximately six months with regular wear, which is considered the industry standard. With proper care, however, you can help extend the life and performance of your socks beyond this timeframe. To preserve their compression, we recommend washing them in cold water, avoiding fabric softeners, and keeping them out of the dryer. Heat can break down the elasticity of the fibers, so it’s best to hang your socks to dry and avoid any high-temperature exposure.

Taking a little extra care ensures your socks continue to deliver the support, comfort, and performance you expect.

Before making compression socks a regular part of your healthcare routine, it’s always best to consult with your doctor or healthcare provider to ensure they’re right for your needs. Generally, compression socks can be worn throughout the day while you’re on your feet, working, or traveling. They’re designed to support circulation during active hours, helping to reduce fatigue and swelling. Most people choose to remove them in the evening or a few hours before going to bed, as they’re typically not needed while lying down.

For specific conditions or extended wear, your healthcare provider can guide you on what’s best for your body and lifestyle.

Shipping within Canada is $8.
Enjoy free shipping on all Canadian orders when you purchase 2 or more pairs of compression socks.

Orders typically ship within 1–3 business days of being placed.

Once your order has been processed and dispatched, you’ll receive a confirmation email with tracking details so you can follow its journey.

Delivery times may vary depending on your location and the shipping carrier, but we always aim to get your order to you as quickly and seamlessly as possible.

Yes! We now also ship to the continental United States.

At Elecrae, we proudly stand behind the quality of our products and want you to feel confident in your purchase.

If you are not satisfied with your Elecrae purchase, please email us at hello@elecrae.com within 10 days of purchase to request an exchange.

Please note:

• Exchanges are permitted once per order only
• Merchandise must be unworn, unused, and in original condition
• We are unable to process multiple exchanges on the same order

To request an exchange, please email us with your invoice number and our team will provide return instructions. Please note that we do not accept in-person returns at our office. All exchanges are processed by mail.

Once your returned item has been received by Elecrae, please allow up to ten (10) business days for your exchange to be processed.

Insurance Claims & Returns

At Elecrae, we are committed to maintaining the integrity of our medical compression products and ensuring the fair use of extended medical benefits.

Due to the nature of insurance reimbursement claims, any order for which a receipt has been issued and/or submitted to an insurance provider is subject to the following conditions:

Products may only be eligible for return or exchange if they are:

• Unopened
• Unworn
• In original packaging
• In resalable condition

For any approved return involving an insurance claim submission, customers may be required to provide:

• Insurance Provider Name
• Policy Number
• Member/ID Number

This information may be requested to verify that reimbursement claims have not been processed for products being returned.

Elecrae reserves the right to refuse returns or exchanges where products have been opened, worn, used, or reimbursed through extended medical benefits.

Questions

If you are unsure whether your item qualifies for return or exchange, please contact our customer support team prior to initiating a return.

Yes, most third-party insurance plans cover up to two pairs of compression socks annually. Coverage varies, so we recommend checking your individual policy for details and any requirements.

We do not offer direct third-party billing.